Housing & Registration Manager

-Manages room blocks via Rooming Lists and/or PlanningPoint (proprietary system)
-Work with hotels regarding room block inventory, cutoff dates, room pickup, attrition, special requests, billing, etc. and manages all housing contract terms and concessions.
-Builds registration sites for programs based on individual needs and preferences.
-Monitors all registrations - answers questions from attendees and updates their profiles with any changes.
-Excels at hotel/venue sourcing and contract negotiations.
-Demonstrates proficient meeting and event planning knowledge, skills and abilities specifically as it relates to the contracting, planning and execution of all designated meetings
-Performs post event wrap-up including review of bills.
-Utilizes exceptional customer service capabilities: above average listening, negotiating and communication skills, creative thinking and problem solving, detail oriented with excellent follow through.
-Builds strong, productive relationships with NCAA staff, hotel vendors, hotel sales managers, national sales offices, etc. to ensure customer satisfaction.
-Demonstrates the ability to be a good team player: cross-trained or is available for cross utilization, dependable and reliable, is flexible with the ability to multi-task.
-We are a team at Short's Travel Management and as such, you may be expected to assist in other departments or handle tasks outside of your typical position scope for the benefit of our clients or company.
Key Competencies