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Customer Service Representative

Company: Lincare Healthcare
Location: Waterloo
Posted on: November 17, 2021

Job Description:

**Generous Sign-On Bonus Offered to Eligible New Hires**Customer Service employee handles patients, referral sources, and administrative department inquires, also delivers medical equipment if needed. They also input patient information into computer files and manage all communication to center.Job Responsibilities:

  • Answers all incoming calls as the main responder is usually the first contact for referral sources
  • Makes determination of required action
    • Takes orders from physicians' office or other referral sources
    • enters orders and comments into the CIS
    • Determines all required equipment and enters into CIS
      • Coordinates new patient shipment schedule and notes in CIS
      • Handles mail and outgoing courier packages for the center including responding to requests for information from internal sources when possible
      • Must be knowledgeable of existing and new information regarding Lincare equipment and carrier policies
      • Responsible for the general delivery, setup, and maintenance of respiratory equipment, supplies, and other materials to the patients and customers of the location.
      • Ability to work independently and must be detail-oriented, and have excellent organizational skills.
      • Be fully aware of safety procedures in the delivery and setup of respiratory equipment.
      • Maintains a courteous, professional attitude toward all contacts, including patients, caregivers, customers, and staff. Maintains a good appearance, attired according to the standards of the operating unit. Uniforms must be clean and neat.
      • Assists in the assessment of the home environment of patients receiving respiratory equipment and/or services to ensure patient safety. Is responsible for notifying the appropriate staff members of any discrepancies in this area.Requirements:
        • Good driving record for the past three years.
        • Must meet job-related requirements to comply with DOT.
        • Lincare is a company that operates under the Federal Drug-Free Workplace Act and U.S. DOL standards and as such must apply a zero-tolerance for marijuana use, including medicinal.
        • Must have proven human relations skills dealing with referral sources, patients, and administrative departmentsJob Type: Full-timePay: $16.00 - $18.00 per hourBenefits:
          • 401(k)
          • Dental insurance
          • Disability insurance
          • Employee assistance program
          • Employee discount
          • Health insurance
          • Life insurance
          • Paid time off
          • Paid training
          • Tuition reimbursement
          • Vision insuranceSchedule:
            • Monday to FridaySupplemental Pay:
              • Signing bonusWork Location:
                • One locationWork Remotely:
                  • NoWork Location: One location

Keywords: Lincare Healthcare, Waterloo , Customer Service Representative, Hospitality & Tourism , Waterloo, Iowa

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