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District Operations Coordinator - Waterloo/Cedar R/Iowa City/Davenport

Company: H&R BLOCK
Location: Waterloo
Posted on: October 13, 2019

Job Description:

H&R Block, the world's leader in tax preparation services, is looking for a District Operations Coordinator in the Waterloo, Cedar Rapids, Iowa City and Davenport area with a strong ability to deliver executable results that will enable the company to achieve strategic business objectives.

You will be responsible for all operational and administrative activities for company owned tax offices and may support multiple District General Managers in a matrix management structure. Specific areas of support include, but are not limited to, coordination of real estate including office set up, shutdown and ensuring all supplies are available to assigned offices. Consistent and effective weekly communication to DGMs in scheduled 1:1's. This communication should include updates on shared goals including but not limited to: RTS, 8-week breaks, availability, vacation incentive, associate's ability to work in multiple locations, real estate projects, financial reviews, supply orders, facility issues, visibility items, office readiness, classrooms, staffing by office (hiring tracker review) and pre-season staffing. You will also be responsible for hiring and leading a team of operational support associates.

What you'll do

-Hire and provide leadership for assigned Operational Administrative Assistants and Operations Specialists by setting and managing against performance goals, coaching, and providing development opportunities. Also manage labor and productivity to budget and business demand. Ensure team submits timely and accurate expense reports.
-Support District General Managers through consistent and effective communication, providing updates on all operations initiatives and known issues.
-Office Readiness: Partner with Lead FSTs to facilitate Office Readiness planning, location set up and tear down, real estate projects and office upgrades. Execute planograms, ensure office standards are consistently met and manage supply ordering and distribution.
-Ready to Serve: Assist with hiring fairs and recruitment events.
-Track and resolve issues with hiring status, offer letters, pay rate exceptions, I-9 compliance, PTIN applications, training requirements and furloughs.

What you'll bring to the role

-High school diploma or equivalent required
-Experience: 3 years of multi-unit retail experience or similar work environment
-Strong ability to deliver executable results that will enable the company to achieve strategic business objectives.
-Strong leadership background and knowledge of how to handle problems quickly and efficiently
-Excellent communication and logistical planning skills with a proven ability to coordinate activities within a matrix management structure.
-Strong organizational skills and ability to effectively work under strict deadlines, while organizing multiple priorities.
-Demonstrated ability to research and summarize operational data for use in managerial decisions.
-Ability to work independently; with little or not direct supervision.
- Good verbal and written communication skills.
-Understanding and previous use of a Windows-based computer system and applications such as Microsoft Word, Excel, Outlook; and PowerPoint.

It would be even better if you also had

-Bachelor's degree in business or a related field
-1-2 years of direct management of associates
-Bi-lingual skills may apply and are dependent on the needs of the district
-Demonstrated understanding of the company structure and staff as it relates to the company's vision and mission;
-Knowledge of H&R Block Tax Office responsibilities

Keywords: H&R BLOCK, Waterloo , District Operations Coordinator - Waterloo/Cedar R/Iowa City/Davenport, Hospitality & Tourism , Waterloo, Iowa

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