Revenue Cycle Informatics Trainer

Company: UnityPoint Health
Location: Waterloo
Posted on: January 17, 2020

Job Description:

Revenue Cycle Informatics Trainers serve as an integral member of the electronic health record (Epic) support team. Key responsibilities include direct training and support of end users on the registration/scheduling/billing functionality of the electronic health record. The role also serves as a liaison between IT and end users and may assist with other applications as assigned. Client/End User Education

• Develop a complete understanding of the EHR application(s) and teach the application(s) to others within the organization, following the standardized and best practice curriculum.
• Provide educational updates registration/scheduling/billing applications through classroom sessions, 1:1 instruction, or using remote technology. May assist with education programs for other end users/modules as needed.
• Assist with the development, maintenance, and implementation of training materials, communications and procedures related to registration/scheduling/billing applications.
• Coordinate training programs with the various functional departments to achieve and reinforce organizational goals. This may include programs specific insurance, payment collection, and customer service.
• Participates in pre-planning and on-site support activities associated with the onboarding of new departments. Assessment/Planning
  • Assess EHR competency levels of end users and recommend action to strengthen performance and increase efficiency.
  • Interact with management to monitor effectiveness of training efforts. Monitoring may include routine review of work queues, dashboards or other key workflows/functions.
  • Participate in committees and workgroups, as needed, to address specific issues or assist in the development of revised or new training programs. Customer Service/Technical Support
    • Provide coordination of chart correction issues within the electronic health record.
    • Support the end user and IT in resolving EHR or computer related issues, which may include the submission and/or tracking of service tickets and enhancements. Education:
      • High school or vocational school graduateCertifications:
        • Must achieve Epic credentialed trainer status for registration/scheduling/billing curriculum as assigned within 4 to 6 months of hireExperience:
          • Two years of reimbursement/billing and/or clerical experience in a healthcare setting.
          • Experience with electronic health record functionality. Skills:
            • Writes, reads, comprehends and speaks fluent English.
            • Basic computer knowledge using e-mail, SharePoint, and web browsers, and Microsoft office applications including Word, Excel, and PowerPoint..
            • Knowledge of medical terminology and coding diagnoses/proceduresRequisition ID: 2019-69761 Street: 3741 Pheasant Lane Name: 9010 Administration Name: Rev Cycle Training and Sys Sup FTE (Numeric Only; Ex. 0.01): 1.0 FLSA Status: Non-Exempt Scheduled Hours/Shift: 8A-5P, M-F External Company Name: UnityPoint Health External Company URL: http://www.unitypoint.org

Keywords: UnityPoint Health, Waterloo , Revenue Cycle Informatics Trainer, Human Resources , Waterloo, Iowa