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Revenue Cycle Informatics Trainer

Company: UnityPoint Health
Location: Waterloo
Posted on: January 17, 2020

Job Description:

Revenue Cycle Informatics Trainers serve as an integral member of the electronic health record (Epic) support team. Key responsibilities include direct training and support of end users on the registration/scheduling/billing functionality of the electronic health record. The role also serves as a liaison between IT and end users and may assist with other applications as assigned. Client/End User Education

  • Develop a complete understanding of the EHR application(s) and teach the application(s) to others within the organization, following the standardized and best practice curriculum.
  • Provide educational updates registration/scheduling/billing applications through classroom sessions, 1:1 instruction, or using remote technology. May assist with education programs for other end users/modules as needed.
  • Assist with the development, maintenance, and implementation of training materials, communications and procedures related to registration/scheduling/billing applications.
  • Coordinate training programs with the various functional departments to achieve and reinforce organizational goals. This may include programs specific insurance, payment collection, and customer service.
  • Participates in pre-planning and on-site support activities associated with the onboarding of new departments. Assessment/Planning
    • Assess EHR competency levels of end users and recommend action to strengthen performance and increase efficiency.
    • Interact with management to monitor effectiveness of training efforts. Monitoring may include routine review of work queues, dashboards or other key workflows/functions.
    • Participate in committees and workgroups, as needed, to address specific issues or assist in the development of revised or new training programs. Customer Service/Technical Support
      • Provide coordination of chart correction issues within the electronic health record.
      • Support the end user and IT in resolving EHR or computer related issues, which may include the submission and/or tracking of service tickets and enhancements. Education:
        • High school or vocational school graduateCertifications:
          • Must achieve Epic credentialed trainer status for registration/scheduling/billing curriculum as assigned within 4 to 6 months of hireExperience:
            • Two years of reimbursement/billing and/or clerical experience in a healthcare setting.
            • Experience with electronic health record functionality. Skills:
              • Writes, reads, comprehends and speaks fluent English.
              • Basic computer knowledge using e-mail, SharePoint, and web browsers, and Microsoft office applications including Word, Excel, and PowerPoint..
              • Knowledge of medical terminology and coding diagnoses/proceduresRequisition ID: 2019-69761 Street: 3741 Pheasant Lane Name: 9010 Administration Name: Rev Cycle Training and Sys Sup FTE (Numeric Only; Ex. 0.01): 1.0 FLSA Status: Non-Exempt Scheduled Hours/Shift: 8A-5P, M-F External Company Name: UnityPoint Health External Company URL: http://www.unitypoint.org

Keywords: UnityPoint Health, Waterloo , Revenue Cycle Informatics Trainer, Human Resources , Waterloo, Iowa

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