Computer Support Associate I - Infrastructure

Company: Aditi Consulting
Location: Waterloo
Posted on: June 4, 2025

Job Description:

Payrate: $25.00 - $25.00/hr.

Before applying for this role, please read the following information about this opportunity found below.



Responsibilities:

Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), following established procedures, to contribute to the smooth running of that environment.
Support activities require some technical background while being strongly administrative in nature.
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
TYPICAL EXAMPLES: --management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams.
Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Documents recording and/or distributing information.
Has some breadth, depth and/or frequency of interaction with external contacts.
Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
Responsible for effective e-mail communications and ability to create and maintain basic documents/records:
TYPICAL EXAMPLES: contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records Handlin, g standard facilities administration requests
Responsible for recognizing problems with the processes/operations supported.
Is responsible for resolving those problems with pre- established and documented solutions.
Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Maintains equipment, supplies, data supporting processes or operations.
Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
Applies some technical knowledge in the support of processes or operations
TYPICAL EXAMPLES: understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.



Requirements:

Knowledge of computing and networking concepts and fundamentals
Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
Knowledge of computer security policies and a general overall knowledge of computer security concepts.
1 year or more IT experience preferred, but recent college graduates will be considered



Education:

Degree in an Information Technology discipline or equivalent experience.
High School or secondary diploma or equivalent
Business casual dress code. Will need metatarsal shoes for first day of assignment.
Cross border work is not permitted for this role.



Pay Transparency: The typical base pay for this role across the U.S. is: $25.00 - $25.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.



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Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi's use of AI technology, including calls from an AI Voice Recruiter.

Keywords: Aditi Consulting, Waterloo , Computer Support Associate I - Infrastructure, IT / Software / Systems , Waterloo, Iowa