EUC Help Desk/Desktop Support Analyst
Company: Robert Half
Location: West Des Moines
Posted on: February 18, 2026
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Job Description:
Job Description Job Description We are looking for a dedicated
EUC Help Desk/Desktop Support Analyst to join our team in West Des
Moines, Iowa. In this role, you will provide exceptional technical
support and troubleshooting services to ensure smooth user
operations. This is a long-term contract position ideal for
professionals with a strong background in desktop support and
system administration. Responsibilities: • Deliver Tier 3 support
for end-user computing systems, ensuring timely resolution of
complex technical issues. • Manage user accounts and access
permissions within Active Directory. • Perform troubleshooting for
Microsoft Windows 10 and 11 environments to resolve hardware and
software problems. • Respond to and resolve service desk tickets
efficiently, maintaining detailed documentation of solutions. •
Provide technical assistance to users, addressing system
functionality and application concerns. • Install, configure, and
maintain desktop systems and peripheral devices. • Collaborate with
other IT teams to escalate and resolve advanced technical issues. •
Conduct system updates and patches to ensure optimal performance
and security. • Offer guidance and training to users on system
operations and best practices. • Analyze recurring problems to
identify root causes and implement preventive measures.• Minimum of
3 years of experience in help desk or desktop support roles. •
Strong knowledge of Active Directory, including user account
management. • Proficiency in troubleshooting Microsoft Windows 10
and 11 operating systems. • Familiarity with service desk ticketing
systems and workflows. • Ability to provide Tier 3 technical
support and resolve complex issues. • Experience with installing
and configuring desktop hardware and software. • Excellent
communication skills to assist users and document solutions. •
Strong analytical skills for diagnosing and preventing technical
problems.
Keywords: Robert Half, Waterloo , EUC Help Desk/Desktop Support Analyst, IT / Software / Systems , West Des Moines, Iowa
