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Virtual Customer Service - Technical Support, Nationwide

Company: Mommy Jobs Online
Location: Waterloo
Posted on: April 17, 2019

Job Description:

Mommy Jobs Online (mommyjobsonline.com) is now seeking Virtual Customer Service Support Reps. to join our workforce! Do you love helping others? Are you a compassionate communicator, a problem-solver that can multi-task ? If so, then we want to hear from you. Job Offers: Paid training at $12 per hour Competitive compensation of $13 per hour after 90 days of consecutive employment Full Time Employment We offer Medical, Dental, Vision benefits, comprehensive coverage with flexible options, including FSA and HSA and 401K Paid Time Off Fun team oriented remote environment, we believe in Employee Engagement and want you to have fun Company discounts at restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and more We offer varying schedules based on business needs We offer ongoing training programs to advance your career Mentorship programs to help you be successful As a Work At Home Call Center Representative you will support our customers and provide solutions to their technical issues. We will rely on you to actively listen and be empathetic while you use your love of current technology, passion and creativity to resolve their problems and meet their needs in a timely manner. Requirements: Technical aptitude with a confident familiarity of Smartphones, tablets, operating systems, PC and Macs Minimum 6 months experience providing service to customers in some capacity (via phone, chat, in person, etc.) Are you available to work an 8-10 hr shift between the hours of 7:00 a.m. and 11:00 p.m. CST including evenings, weekends and holidays while having the ability to adjust to a change in schedule ? Handle multiple computer applications at one time Understand the concepts of navigation, search engines, downloading music, and other web based applications Attend approximately five to six weeks of required virtual training on a fixed schedule that may include nights or weekends Complete initial training with 100% attendance and a minimum 80% passing score on final training exam. Ability to type 35 WPM while talking to customers Successful completion of pre-employment assessments and a background check A distraction free workspace that will allow you to meet our requirement of working independently without other parties being in the workspace during your scheduled shift. An area where no other parties would enter your workspace during your scheduled shift for any reason. Be able to guard client information closely by ensuring that no cell phones, pens, tablets, devices that capture information are in the work area. High Speed Cable Internet Service (10 megabits download and 3 megabit upload) from a reliable cable provider. Satellite internet not acceptable High School Graduate or general education degree (GED) required 18 years of age or older To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Waterloo , Virtual Customer Service - Technical Support, Nationwide, IT / Software / Systems , Waterloo, Iowa

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