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On-Site Technical Support

Company: Mechdyne Corporation
Location: Waterloo
Posted on: October 12, 2019

Job Description:

Mechdyne is looking for audio/visual (A/V) and information technology (IT) professionals who are interested in driving and supporting client success. Responsibilities: -Work with cutting-edge technology, including video conferencing, high performance computer graphics applications, computing equipment, networked visualization, streaming video, fiber-optics communications, analog signal transmission equipment, meeting space control systems, and facilities integration -Test and evaluate new technology and methods of implementation, for everyday and new-to-market devices -Work hand-in-hand with specialists at client facilities to ensure they are able to make immediate and critical decisions while using the technology without having to worry about down-time and functionality -Grow professionally through ongoing training, certification programs, and continued learning -Enjoy variety in your work, which includes elements of customer service and interaction, equipment setup, trouble shooting, and repair -Provide regular tracking and reporting in the issue resolution software system Qualifications: -Hands-on technology hardware troubleshooting experience -Experience in technical support -Experience with ticketing and issue tracking -Solid and demonstrable experience and skill in building client relationships Additional experience with the following would also be desirable: -Teleconferencing and Video Conferencing management -Projection technology management and maintenance -ITIL Framework certification -Generic Software and Linux troubleshooting experience -Audio system installation and calibration -Help desk and remote troubleshooting experience Mechdyne offers an exciting work environment that is continually evolving, with competitive salaries, and a generous benefits package, including performance incentives, and profit sharing. Our selection process includes a credit and background check, personality and aptitude assessment, and pre-employment drug testing to help ensure top candidates are added to our team. Mechdyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Mechdyne will only employ those who are legally authorized to work in the United States. This is not a position for which non-US work visa sponsorship will be provided.

Keywords: Mechdyne Corporation, Waterloo , On-Site Technical Support, IT / Software / Systems , Waterloo, Iowa

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