Posted on: December 4, 2019
Skills - Copywriting Job Title: Frozen Foods Clerk FLSA: Non-Exempt
Department: Frozen Foods Revision Date: 05/2018 General Function:
Provides prompt, efficient and friendly customer service. Rotates
and replenishes merchandise. Ensures cleanliness and safety in the
department, and checks temperatures of cases for correctness and
consistency. Reporting Relations: Accountable and Reports to: Store
Director; Assistant Director; Store Operations, Perishables, Health
Wellness Home; Managers of Store Operations, Perishables, Health
Wellness Home; Assistant Managers;Frozen Foods Manager, Assistant
Frozen Foods Manager Direct Reports: None Primary Duties and
Responsibilities: Provides prompt, efficient and friendly customer
service by exhibiting caring, concern and patience in all customer
interactions and treating customers as the most important people in
the store. Smiles and greets customers in a friendly manner,
whether the encounter takes place in the employee's designated
department or elsewhere in the store. Makes an effort to learn
customers' names and to ress them by name whenever possible.
Assists customers by: (examples include) escorting them to the
products they're looking for securing products that are out of
reach loading or unloading heavy items making note of and passing
along customer suggestions or requests performing other tasks in
every way possible to enhance the shopping experience. Answers the
telephone promptly when called upon, and provides friendly, helpful
service to customers who call including taking customer orders.
Works with co-workers as a team to ensure customer satisfaction and
a pleasant work environment. Rotates and replenishes merchandise
and ensures highest quality standards are met. Ensures cleanliness
in the department, cleans off the cases, sweeps the floor, etc.
Ensures merchandise is displayed neatly on the shelves and labels
are readily visible to customers (faces merchandise). Builds end
caps display and fills these areas through the week as necessary.
Unloads trucks, checks in product, puts product away, and may
review invoices. Ensures storage area is organized, the floor is
not slippery, and the temperature is constant and correct.
Maintains strict adherence to department and company guidelines
related to personal hygiene and dress. Adheres to company policies
and individual store guidelines. Reports to work when scheduled and
on time. Secondary Duties and Responsibilities: Orders product and
supplies as necessary. Assists with inventory. Prices products for
customers as necessary. Assists in other areas of store as needed.
Performs other job related duties and special projects as required.
Education and Experience: No education requirement. Six months or
less of similar or related work experience preferred. Physical
Requirements: - Must be able to physically perform medium work:
exerting up to 50 pounds of force occasionally and 20 pounds of
force frequently, and 10 pounds of force constantly to move
objects. - Visual requirements include vision from less than 20
inches to more than 20 feet with or without correction, depth
perception, color vision, and field of vision. - Must be able to
perform the following physical activities: Climbing, balancing,
stooping, kneeling, reaching, standing, walking, pulling, lifting,
grasping, feeling, talking, hearing, and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics: - Must
have the ability to solve practical problems; variety of variables
with limited standardization; interpret instructions. - Ability to
do arithmetic calculations involving fractions, decimals, and
percentages. - Must have the ability to file, post, and mail
materials; copy data from one record to another; interview to
obtain basic information; guide people and provide basic direction.
Working Conditions: This position is continually exposed to noise,
temperature extremes, and dampness. There is frequent exposure to
equipment movement hazards. This is a fast paced work environment
with significant pressure. Equipment Used to Perform Job: Pallet
jacks, register systems, Telexon ordering unit, two wheeler, box
cutters, box crusher and C.A.R.S. reordering system Contacts: Has
daily contact with customers and suppliers/vendors.
Keywords: Hy-Vee, Waterloo , Frozen Clerk, Other , Waterloo, Iowa
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