Provide a positive customer experience in a prompt and
professional manner. Responsible for all sales activities and
retail sales associate job duties focusing on selling Mediacom
product and services. Also, includes resolving billing concerns,
troubleshooting service issues, processing payments, equipment
inventory and scheduling service and installation appointments.
Perform direct customer support for all customers consistent with
Mediacom's policies and procedures.
? Achieve all sales and retention quotas set for the department
by following the established departmental policies and
? Assist customers in the selection and purchase of products and
? Effectively communicate product and service information,
feature functionality, billing procedures and equipment usage to
? Demonstrate a full understanding of current marketing
campaigns and offerings and have the ability to communicate them
clearly to customers.
? Troubleshoot basic service issues and schedule on site service
calls when necessary.
? Must balance cash drawer on a daily basis and verify all
? Neat with self and work area, and conducts self in a
respectable, responsible, and courteous manner.
? Regular Attendance required.
? Perform other duties as directed or required by your
? Other duties as assigned.
? High school diploma or GED required; Associates degree
? Required ? 1-3 years' experience in retail and/or consumer
? Preferred ? 3 plus years' customer service & cash
? Exceptional relationship-building skills.
? Excellent communication skills.
? Ability to multi-task and prioritize in a fast-paced
? Effective cash handling skills.
? Valid driver's license and satisfactory driver record may be
required for some locations.
? Must demonstrate intermediate to advanced PC skills.
? Sales ability and willingness to meet sales goals.
? Able to stand for long periods.
? Occasional travel to other sites within the region.
? Ability to work evenings, weekends and holidays and overtime
Keywords: Front Counter, Customer Service, Sales, Retail