Retail Customer Service Specialist

Company: Dicks Sporting Goods
Location: Waterloo
Posted on: May 3, 2021

Job Description:

Description On our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes perform at their best and enjoy their sport. We're committed to creating an inclusive and diverse workforce, reflecting the communities we serve. This role is an opportunity to make a difference and join the world's greatest sports team.Customer Service Specialist Duties: Create a world-class customer experience by providing passionate customer service and selling through customer engagement Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions Serve as primary customer service provider at the front end and liaison between customers and management Ensure customers receive outstanding service by adhering to and enforcing customer service programs Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions All Teammates are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary. WE INSPIRE TOP PERFORMANCE. Competitive Pay Professional Training Programs Performance-Based Pay Increases Teammate-Only Discounts & Sales PUT OUR ATHLETES FIRST. Our teammates go beyond the expected, providing genuine, helpful and friendly service to help athletes perform at their best and enjoy their sport. COMMITTED TO INCLUSION & DIVERSITY. We actively seek to create an inclusive and diverse workforce, reflecting the communities we serve. Doing so strengthens our ability to serve all our athletes and drive innovation and growth. HAVE A PASSION FOR SPORTS. We believe that sports make people better and we're determined to be the best sports company in the world. Whether you're an athlete or sports enthusiast, we bring our passion for the game into everything we do. GET BETTER EVERY DAY. The journey is never over. We know that to be the best, we must get a little better each day. We focus on delivering 1% more in everything we do. What we're looking for Qualifications Success Profile: Flexible availability - including nights, weekend, and holidays Ability to provide outstanding customer service Ability to direct efficient front-end operations Basic cash management procedures 1-2 years of Retail Cashier or Sales experience preferred DICK'S Sporting Goodsis an Equal Opportunity Employer Committed to Inclusion and Diversity.

Keywords: Dicks Sporting Goods, Waterloo , Retail Customer Service Specialist, Other , Waterloo, Iowa