Patient Service Coordinator

Company: Jobleads
Location: Waterloo
Posted on: May 3, 2021

Job Description:

Patient Service Coordinator in Waterloo, Iowa | Careers at Waterloo Allen Hospital Skip Branding Patients Locations Services Careers Pay My Bill More MyUnityPoint Contact Us About Us General Information MyUnityPoint Locations Anamosa Cedar Rapids Des Moines Dubuque Fort Dodge Grinnell Keokuk Madison Marshalltown Peoria Quad Cities Sioux City Waterloo The way we make people feel matters more than anything else.You are not a diagnosis, our ten o'clock appointment, or a label on a bill. Just a wonderfully important person with a name, with a need and with feelings. Privacy Policy Government Affairs Compliance Accessibility For Vendors Copyright 2020 UnityPoint Health. All Rights Reserved. trademarks of UnityPoint Health. | Web Development byBlue Compass Patient Service Coordinator in Waterloo, Iowa | Careers at Waterloo Allen Hospital Skip to Main Content Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Welcome page Returning Candidate? Log back in! Patient Service Coordinator Requisition ID 2021-89204 Category Patient Services Location US-IA-Waterloo Address 1825 Logan Ave Affiliate 2520 UnityPoint Health Allen Hospital City Waterloo Department NursingFloat-Resource- Logan State IA FTE 0.3 FLSA Non-Exempt Scheduled Hours/Shift 4/6-10p Work Remotely within the US No Work Type (Portal Searching) Part Time No Benefits Overview The Patient Service Coordinator serves as a member of the healthcare team as an organized, efficient colleague with expertise communicating to customers, family members, physicians, providers and healthcare team members. Emphasis is placed on creating a culture to customer focused service where the actions of every associate leave the patient or visitor with a belief that Allen Hospital is focused on: 1. Serving them before they ask for assistance (initiative) 2. Helping each other (teamwork) 3. Acknowledging concerns (empathy) 4. Respecting privacy and dignity (courtesy) 5. Explain what is happening Coordinates and provides administrative support for nursing staff under the direction of the Director or Nurse Manager. Supports the delivery of the department's services. Contributes to the overall goals of Medical Surgical Services which in turn ensures high quality patient care. Responsibilities Greets all patients, families, physicians and staff that present to the unit, and answers the phone with a welcoming attitude and ascertains their needs. Communicates and coordinates any unresolved patient/family issues promptly to unit leadership. Answers the patients' needs directly. Reports needs promptly to proper authority including physicians. Assists in scheduling follow-up and healthcare team appointments for patients. Makes guest relation rounds twice daily for any immediate needs of family or staff, ex. - blankets, water, coffee etc. Serves as a resource for patients and patients' families needing direction or information. Makes sure the dietary lounge is stocked for families' needs and makes coffee. Enters charges per unit need. Works with manager to improve patient services. Verifies daily that all paper forms are stickered and in the correct chart. Verifies that each chart has a face sheet and stickers for the day's work. Verifies that discharged patients charts are complete and stickered Enters staff into the Vocera website and keeps it updated throughout the shift. Communicates with the charge nurse to comply with the bed ahead concept. Organizes and makes sure there are adequate supplies ordered and notifies the manager of additional needs. Incoming supplies are maintained in a neat area and items are put away. Make copies of any forms needed for use on the unit. Qualifications Minimum of 2 years secretarial or comparable work experience or equivalent education. Internal applicants within Allen, with 2 years of demonstrated and documented experience of exceeding the performance expectations in patient care and living our values, may be considered. Health Care experience preferred. Customer Service experience preferred. Use of usual and customary equipment used to perform essential functions of the position. Ability to read, write and speak English. Excellent telephone manner, respect for confidentiality. Ability to work for a large multitude of the management team and physicians. Demonstrates ability to work on several projects simultaneously, function effectively with disruptions and work independently. Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Loading... Need help finding the right job? We can recommend jobs specifically for you!Click here to get started. Application FAQs Software Powered by iCIMS

Keywords: Jobleads, Waterloo , Patient Service Coordinator, Other , Waterloo, Iowa