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Guest Relations Associate

Company: UnityPoint Health
Location: Waterloo
Posted on: November 12, 2021

Job Description:

Overview: UnityPoint - Allen HospitalFull-Time: Tuesday through Friday 7am-3:30pm and every Saturday (Noon-8pm or 6am-2pm) Rotating HolidaysDoor ScreenerThe Guest Relations Associate must have a passion for customer service and will ensure that guests and patients are greeted with an inviting smile upon arrival to Allen Hospital. Will screen visitors by taking temperatures using a no-touch thermometer and asking basic questions to identify symptoms or exposure which may prevent entering the facility. Will be provided personal protective equipment to wear throughout shift and will be responsible for follow social distancing guidelines and proper sanitizing and safety procedures. This is ideal position for someone that enjoys guest relations, greeting and welcoming people, and is dedicated to creating a "World Class Experience" with every interaction. Responsibilities: Demonstrates UnityPoint Health FOCUS values in all actions and interactions. Will convey a pleasant and cheerful personality with a high level of customer service.Acts as the first point of contact for patients and visitors entering our facilities using exceptional customer service skills which includes escorting patients to their destination.Takes patient and visitor temperatures and asks individuals a set of pre-defined questions to identify symptoms or exposure which may prohibit entry into the workplace or facility.Ensures patients and visitor are properly masked, use hand sanitizer and practice safety guidelines.Ensures that patients and visitors are directed to their destination in a timely manner.Committed to monitoring incoming activity and overall appearance at the hospitals entrances. Qualifications: High school graduate or GED equivalent.Customer Service or Guest Relations experience in healthcare preferred.Writes, reads, comprehends, and speaks fluent English.Must possess excellent communication skills, verbal, listening, and problem solving.Must be able to maintain a professional demeanor in stressful situations.Ability to work with the public (employees, patients or visitors,) during pandemic.Ability to operate and read results on a no touch thermometer.Comfortable wearing Personal Protective Equipment throughout the shift.Comply with all follow social distancing guidelines and proper sanitizing and safety procedures.

Keywords: UnityPoint Health, Waterloo , Guest Relations Associate, Other , Waterloo, Iowa

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