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Cloud System Endpoint Administrator

Company: Arctic Wolf
Location: Waterloo
Posted on: November 21, 2022

Job Description:

Ready to make an impact? Arctic Wolf seeks a Cloud Systems Endpoint Administrator to join our pack. - Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry-cybersecurity. How fast are we growing? Well, Arctic Wolf was highly ranked in the Deloitte Fast Technology 500 for NorthAmerica in both 2019 (#25) and 2020 (#104)! We have doubled headcount, customers, and revenue for five years running. We are also cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow our teams globally. In fact, we were named a 2021 Top Workplace USA (Energage) as the top technology firm to work in our size category, were recognized as one of the 2020 Best Places to Work (bizjournals.com), and most recently were certified as a 2021 Great Place to Work (Great Places to Work Institute, Canada). Arctic Wolf believes in corporate responsibility, and our worldwide offices proudly participate in volunteer programs throughout their communities. We've also earned distinction from TravelWise for our efforts in promoting sustainable transportation. - Position Overview and Objective The Cloud System Endpoint Administrator will maintain senior level knowledge of Apple and Windows OS, as well as mobile device technologies in use and acts as an escalation point for both the IT support and deployment teams. This position is responsible for updating existing mobile device policies and creating new policies to meet Arctic Wolf's endpoint management strategy. Areas of responsibility include updating existing policies, documenting, and maintaining repeatable and reusable standard operating procedures and practices, and deploying software updates. This position will assist with development, deployment, and management of the cloud MDM systems for multiple operating systems. This position must have senior level proficiency in Jamf administration, as well as having experience with Windows management applications. - RESPONSIBLITIES:

  • Help lead the establishment of operational processes for delivering best-practice device management and MDM design, implementation, and ongoing management.
  • Operate, maintain, and provide consultation for a wide variety of operating systems (Windows/macOS) as well as IOS.
  • Review and update existing device management policies and profiles.
  • Analyze and develop innovative resolutions for complex problems involving device deployment availability, and/or performance at the system level.
  • Coordinate plans with key stakeholders and execute activities related to platform maintenance, disaster recovery, and software release management.
  • Performs capacity and stability monitoring.
  • Act as liaison and escalation point for IT support team tickets relating to endpoint configuration and troubleshooting, Support escalations from Help Desk queues
  • Act as liaison and escalation point for IT support team tickets relating to endpoint configuration and troubleshooting, Support escalations from Service Desk queues.
  • Follow and continually improve processes for the deployment, configuration, automating, and management of AWN owned endpoints, and related technology.
  • Understanding mobile technology and alignment with customer requirements which includes Mobility, Cellular carriers, Wi-Fi infrastructure, government compliance, and Enterprise Directory integration
  • Create and implement Configuration change requests and associated documentation
  • Partner with other areas of IT such Access and Identity, Infrastructure and Service Desk to resolve open issues.
  • Take direction from the IT Manager and the other Endpoint team members
  • Will be available for team on-call SWAT rotation for after-hours escalation and triage queues
  • Will be available and willing to work in a hybrid workplace (on-site 2-3 days a week)
  • Ability to travel within US and Internationally. - REQUIREMENTS:
    • Working knowledge of both JAMF Pro and or other MDM production environments with 1000+ endpoints including:
    • Profile/Policy creation, scoping, and deployment
    • End Point/Mobile App acquisition and deployment
    • Application repackaging, configuration, and deployment on desktop OS platforms.
    • Understanding of OOB device deployment frameworks and workflows for Apple and Microsoft Autopilot
    • Prior experience with volume app purchasing programs for Windows, macOS/iOS; especially with multi-site entities
    • Basic shell scripting (BASH, PowerShell, AppleScript)
    • Ability to effectively use verbal and written communication to explain MDM system capabilities, limitations, platform differences and trade-offs to a non-technical audience
    • Resourceful natures to find, create, or re-engineer solutions that meet customer needs while also adhering to best-practice norms and standards
    • Understanding of proper triage and performing root cause analysis Key Qualifications:
      • 4+ years of experience in previous IT positions
      • 4+ years of experience with MDM systems
      • Jamf 300 Certification
      • Advanced knowledge and experience with two or more MDM platforms (Intune / JAMF / AirWatch / WorkSpace One, etc.)
      • Knowledge and experience with Okta, macOS and Windows OS (10+)
      • Knowledge and experience with the latest versions and all aspects of the operating system, settings, and configurations on MacOS, iOS, Android OS, and Apple Configurator
      • Prior experience deploying a macOS zero touch deployment strategy
      • Familiarity with Microsoft 365
      • Must show a progressive advancement in responsibility including deep troubleshooting technical skills
      • Team Player with proven leadership, communication, organizational, and strong interpersonal skills
      • Must be able to work in a team environment with a can-do attitude capable of overcoming difficult challenges
      • Experience working in a team-oriented, collaborative environment and with teams spread across multiple locations across multiple time zones
      • Self-motivated, with keen attention to detail and excellent judgment skills
      • Must have excellent writing and communication skills, strong communicator with the ability to maintain open communication with internal employees, contractors, managers, 3rd parties, and customers to translate complicated concepts to non-technical audiences as needed
      • Strong security first mindset is a must for this role Security Requirements:
        • Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information.
        • Background checks are required for this position Working at Arctic Wolf: - Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and aiming to end cyber risk- we get to work in an industry that is fundamental to the greater good. All wolves receive compelling compensation and benefits packages, including:
          • Equity for all employees
          • Paid parental leave
          • Training and career development programs If you're excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply anyway. We review all applications and still may consider you the right person for the role or have another open position where you're the perfect fit. Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment that ensures equal access and participation for people with disabilities. Please let us know if you require any accommodations by emailing -recruiting@arcticwolf.com.

Keywords: Arctic Wolf, Waterloo , Cloud System Endpoint Administrator, Other , Waterloo, Iowa

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