Experience Specialist/Receptionist
Company: UnityPoint Health
Location: Waterloo
Posted on: January 27, 2023
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Job Description:
Overview:
UnityPoint ClinicsExperience Specialist/ReceptionistWaterloo, IAENT
ClinicMonday-Friday 10AM-5PM32 hours/week - full-time benefits -As
an Experience Specialist/Receptionist, you are the first person to
greet patients as they walk into our clinics. Primary duties will
include checking-in patients, assisting with scheduling, answering
phones, processing co-payments and follow up appointments as
needed. Customer service, empathy and compassion are the biggest
assets in this position. - -Why UnityPoint Health? -Commitment to
our Team - We've been named a Top 150 Place to Work in Healthcare
2022 by Becker's Healthcare for our commitment to our team members.
-Culture - At UnityPoint Health, you matter. Come for a fulfilling
career and experience a culture guided by uncompromising values and
unwavering belief in doing what's right for the people we serve.
-Benefits - Our competitive Total Rewards program offers benefits
options that align with your needs and priorities, no matter what
life stage you're in. -Diversity, Equity and Inclusion Commitment -
We're committed to ensuring you have a voice that is heard
regardless of role, race, gender, religion, or sexual orientation.
-Development - We believe equipping you with support and
development opportunities is an essential part of delivering a
remarkable employment experience. -Community Involvement - Be an
essential part of our core purpose-to improve the health of the
people and communities we serve. - -Visit us at
UnityPoint.org/careers to hear more from our team members about why
UnityPoint Health is a great place to work.
https://dayinthelife.unitypoint.org/ -
Responsibilities:
RESPONSIBILITIES:Greets patients and visitors and obtains accurate
information and signatures for office recordsObtain signatures on
all forms pertinent to the patient's current visit from the patient
or family member who has authority to sign on behalf of the
patient.Photo-copy & scan insurance cards and driver's
licenses.Adhere to all confidentiality policies and
procedures.Answers telephone calls promptly and accurately. - Takes
telephone messages and directs calls in an appropriate and
professional manner. -Retrieves, files photocopies or scans medical
correspondence, reports and miscellaneous items, as requested.
-Collects payments, issues receipts and reconciles daily accounts
receivable activity to prepare for daily deposits.Demonstrates
initiatives to improve quality and customer service by striving to
exceed customer expectations. -Integrates and demonstrates FOCUS
values and Expectations for Personal and Service Excellence to
guide professional behaviors, while adhering to the policies and
procedures of UPH-DM. Balance team and individual responsibilities;
be open and objective to other's views; give and welcome feedback;
contribute to positive team goals; and put the success of the team
above own interests. -Open and / or closes the clinic following
specific guidelines of the individual clinic.Refer patients who
need financial assistance with their clinic/hospital bills to a
Financial Advocate.Perform functions other than described due to
extenuating circumstances.Other duties as assigned.
Qualifications:
QUALIFICATIONS:Education:High School Degree or Vocational School
Graduate -Experience:Previous medical office experience
preferredStrong customer service skillsExcellent computer skills
and abilitiesAbility to understand and apply guidelines, policies
and proceduresStrong personable skills to interact with physicians,
health care team members, patients and support systemsEffective
communication skillsProficient in Microsoft OfficeCustomer and
patient focusedMedical terminology/background a plus!
Keywords: UnityPoint Health, Waterloo , Experience Specialist/Receptionist, Other , Waterloo, Iowa
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