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Product Support Representative II

Company: KYYBA, Inc
Location: Waterloo
Posted on: March 20, 2023

Job Description:

Job Description
Provides product and customer support or training for products, services, or initiatives and drives activities to improve reliability and serviceability of products. Resolves advanced product problems using known information & personal knowledge. Identifies advanced to moderately complex problems and may need to refer some of them to higher levels for resolution. Locates existing information from multiple sources within CLEINT to identify previously successful solutions to similar problems. Develops new solutions and provides product technical support to field teams, channel partners, customers on advanced problems; and coaches channel partners on the use of problem resolution tools. May participate in Product Improvement Program (PIP) development and on problem solving teams. Provide advanced research for Model Product Development Program (PDP) projects or product improvement programs within Product Support as requested. May develop and deliver technical training. Travels as necessary to collect failure data to provide problem definition on advanced problems. Duties: Provides product or technical support to field teams, channel partners, or customers on advanced problems. May include implementation of reimbursement policies and may include Parts or Marketing recommendations. May coach channel partners in use of problem resolution tool to promote self-sufficiency. Prioritizes problems and researches solutions, authors and enters documentation on complex technical issues and solutions into database, or for bulletin publication. May participate in development and/or execution of field programs for product non-conformance (Product Improvement Programs (PIPs), Field Intro Programs (FIPs)) and/or safety programs. May include translation activities in non-United States locations.In support of established processes, may travel to the field, or visit suppliers; to collect failure data to provide problem definition, to assist in product tests, or to collect market intelligence or competitive comparisons. May travel to the field to provide problem resolution on advanced problems. Develops and delivers training for products, services or initiatives. May also develop technical, promotional or marketing information and assist Marketing by representing Product Support at promotional events for branches or other channel partners. Participates in problem solving teams and provides advanced research for model product delivery processes or product development programs. May have specific responsibility for initial stock orders (ISOs) or ASSET (system that automatically orders special tools when a dealer orders a product for the first time). May assist in development of Parts and Service programs and pricing strategies. May provide work direction to contract employees or junior staff, and may enter data for budget control and track expenditures.
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. -
Disclaimer: -
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
Medical, dental, vision
401k -
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client -

  • An INC 5000 company for 10 years
  • Corp! Michigan Economic Bright Spots -
  • Crain's Detroit Business Top Staffing Service Companies in Detroit
  • TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
  • Best of MichBusiness winner in HR Wizards & Partnerships
  • Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
  • 101 Best & Brightest Companies to Work for in Michigan


Keywords: KYYBA, Inc, Waterloo , Product Support Representative II, Other , Waterloo, Iowa

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