Product Support Representative II
Company: KYYBA, Inc
Location: Waterloo
Posted on: March 20, 2023
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Job Description:
Job Description
Provides product and customer support or training for products,
services, or initiatives and drives activities to improve
reliability and serviceability of products. Resolves advanced
product problems using known information & personal knowledge.
Identifies advanced to moderately complex problems and may need to
refer some of them to higher levels for resolution. Locates
existing information from multiple sources within CLEINT to
identify previously successful solutions to similar problems.
Develops new solutions and provides product technical support to
field teams, channel partners, customers on advanced problems; and
coaches channel partners on the use of problem resolution tools.
May participate in Product Improvement Program (PIP) development
and on problem solving teams. Provide advanced research for Model
Product Development Program (PDP) projects or product improvement
programs within Product Support as requested. May develop and
deliver technical training. Travels as necessary to collect failure
data to provide problem definition on advanced problems. Duties:
Provides product or technical support to field teams, channel
partners, or customers on advanced problems. May include
implementation of reimbursement policies and may include Parts or
Marketing recommendations. May coach channel partners in use of
problem resolution tool to promote self-sufficiency. Prioritizes
problems and researches solutions, authors and enters documentation
on complex technical issues and solutions into database, or for
bulletin publication. May participate in development and/or
execution of field programs for product non-conformance (Product
Improvement Programs (PIPs), Field Intro Programs (FIPs)) and/or
safety programs. May include translation activities in non-United
States locations.In support of established processes, may travel to
the field, or visit suppliers; to collect failure data to provide
problem definition, to assist in product tests, or to collect
market intelligence or competitive comparisons. May travel to the
field to provide problem resolution on advanced problems. Develops
and delivers training for products, services or initiatives. May
also develop technical, promotional or marketing information and
assist Marketing by representing Product Support at promotional
events for branches or other channel partners. Participates in
problem solving teams and provides advanced research for model
product delivery processes or product development programs. May
have specific responsibility for initial stock orders (ISOs) or
ASSET (system that automatically orders special tools when a dealer
orders a product for the first time). May assist in development of
Parts and Service programs and pricing strategies. May provide work
direction to contract employees or junior staff, and may enter data
for budget control and track expenditures.
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba
has a global presence delivering high-quality resources and
top-notch recruiting services, enabling businesses to effectively
respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their
families is important to us. We are proud of our work culture which
embodies our core values; incorporating value, passion, excellence,
empowerment, and happiness, creates a vibrant and productive
atmosphere. We empower our employees with the resources,
incentives, and flexibility that they need to support a healthy,
balanced, and fulfilling career by providing many valuable benefits
and a balanced compensation structure combined with career
development. -
Disclaimer: -
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color,
sex, gender identity, sexual orientation, age, non-disqualifying
physical or mental disability, national origin, veteran status or
any other basis covered by appropriate law. Minorities / Females /
Protected Veterans / Individuals with Disabilities are encouraged
to apply. All employment is decided on the basis of qualifications,
merit, and business need.
Rewards:
Medical, dental, vision
401k -
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client -
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SELECT AWARDS
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Keywords: KYYBA, Inc, Waterloo , Product Support Representative II, Other , Waterloo, Iowa
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