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Customer Experience Associate

Company: Mommy Jobs Online
Location: Waterloo
Posted on: March 18, 2019

Job Description:

We are looking for an all-star Customer Experience Associate to join our team. By engaging with customers via email, live chat, and phone, you will gain valuable insight into the operations of a fast-paced company in an exciting and rewarding industry. To succeed in this position, we expect energy, dedication, empathy, resilience, and a willingness to learn on the fly. Remote candidates welcome to apply. Responsibilities Answer customer calls and reply to email inquiries with care and attentiveness using the ZenDesk interface. Reply to customer live chat requests using the Intercom platform. Assist customers with any and all aspects of managing online subscriptions for our core product and TB12 Performance Meals. Build positive relationships with customers and potential customers, as well as with members of our team. After thorough training and in-the-moment learning, become an expert in all things. REQUIREMENTS Experience Bachelor's degree or equivalent experience 1-2 years customer service related experience (retail, restaurants, etc.) Computer literacy required (Microsoft Office, Google Platforms, Social Media Platforms) Consumer Package Foods experience and/or start-up experience a plus Ability to work flexible hours with evening and weekend shifts a plus! Traits Ability to thrive in a fast-paced, rapidly growing, team-based environment Stellar written, verbal, and social communication skills Genuine empathy and compassion, high emotional intelligence Willing to pitch in wherever necessary Creative thinker that is flexible, proactive, and hard-working Have a passion for good, healthy food Pay: $18.00 hr To Become An Agent Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process. Reference agent id code MJOLAMY when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Waterloo , Customer Experience Associate, Other , Waterloo, Iowa

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