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Customer Service Team Lead

Company: Sam's Club
Location: Waterloo
Posted on: November 12, 2019

Job Description:

Position Summary...What you'll do...Maintains safety of facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following proper forklift spotting procedures, following company steel standard guidelines, and correcting/reporting unsafe situations to management.Provides Member Service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, promoting products and services, and appropriately representing and supporting the Company's mission.Operates hardware such as cash registers or related equipment, processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.Assists management with the supervision of Associates on the Front-End by assigning duties, communicating goals and feedback, teaching and ensuring compliance with Company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating Associates.Maintains cash registers and lanes and reduces shrink by stocking register supplies and box bins, following Company policies and procedures for identifying concealed merchandise, and making an effort to meet front-end performance goals.Maintains availability of and organizes carts/flatbeds, assists Members with transporting items, properly and safely utilizes cart retrieval equipment, and maintains parking lot cleanliness.Follows Company and legal policies and procedures for Liquor sales by securing merchandise, maintaining signage, verifying Member identification, and completing and maintaining paperwork, forms, and required documentation (where applicable).Communicates and explains Membership types, programs, and benefits to current and prospective Members to assist with account decisions, build Membership levels, encourage renewals, and promote the value of Sam's Club products and services.Maintains the Sales Floor on Front-End in accordance with Company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.Follows Company and legal policies and procedures for Tobacco sales by securing merchandise, maintaining signage, verifying Member identification, and completing and maintaining paperwork, forms, and required documentation (where applicable).Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Keywords: Sam's Club, Waterloo , Customer Service Team Lead, Other , Waterloo, Iowa

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