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Service Desk Dispatcher (Finance)

Company: BerganKDV, LTD
Location: Waterloo
Posted on: October 18, 2020

Job Description:

Service Desk Dispatcher (Finance)BerganKDV has provided innovative yet practical solutions for small to mid-size companies since 1945. From our beginning as a trusted CPA firm we have expanded and adapted to offer business planning and consulting, tax, audit and accounting, wealth management, and technology services throughout the upper Midwest. At BerganKDV we believe our role as advisors is to build relationships with our clients, take an active interest in their unique situations, and provide expertise and resources to help them achieve their goals. Bringing value to our clients is what we do best and seeing them succeed is our ultimate goal. BerganKDV Differentiators:Growth PotentialMentor ProgramEmployee Referral RewardsComprehensive Benefits PackageCustomized Career PathOpen Door Leadership StyleEntrepreneurial Operating System Are you a motivated professional interested in working for a growing company? If so, BerganKDV has the perfect opportunity for you! The Service Desk Dispatcher is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. Position Responsibilities:Act as the single point of contact to the client for all types of service requests Pre-process service requests as they arrive through email, manual entry, or direct client input Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Improve client service, perception, and satisfaction Fast turnaround of client requests Ability to work in a team and communicate effectively Improve usage and increase the productivity of IT support resources Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University Enter all work as service tickets into ConnectWise Knowledge, Skills, and Abilities:Basic computer and operating system knowledge Interpersonal skills: such as telephony skills, communication skills, active listening, and client-care Ability to multi-task and adapt to changes quickly Service awareness of all organization's key IT services for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Typing skills to ensure quick and accurate entry of service request details Self-motivated with the ability to work in a fast moving environment

Keywords: BerganKDV, LTD, Waterloo , Service Desk Dispatcher (Finance), Professions , Waterloo, Iowa

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